Muara Port
PORT / TERMINAL INFORMATION
Name of Port: Muara Port
Berth Details
Number of berth/s: 8
Maximum draft: 13 m
Tidal variation: 2.5 m
Berth length: 250 m (container terminal) and 611 m (conventional terminal)
Cargo ships at dock: Yes
Port / Terminal Facilities
Terminal building: Yes
Meet and greet facilities: Yes
Toilet facilities: Yes
Telephones: Yes
Availability of maps and/or brochures: Yes
Souvenir shopping: Yes
Money exchange: Yes
Transport
Name of closest airport to port/terminal: Brunei International Airport
Distance/drive time to airport: 16km
Transport to Airport: Taxi, bus
Distance/drive time from port/terminal to town centre: 28km
Can passengers walk to town centre: No
Availability of Taxis at Pier: No
Availability of Public Transport at Pier: No
Distance from Ship to Tour Buses: 5 m
PORT OPERATOR
Name of operator: Ports Department
Address: Muara, BT1725, Brunei Darussalam
Telephone: (673) 2 770225 – 5 / (673) 2 770240
Facsimile: (673) 2 774226 (Corporate & Commercial Division)
(673) 2 770283 (Administration Division)
Web Site: www.ports.gov.bn
Email Address: info@ports.gov.bn
Port Dues & Charges
Payable to Director of Ports unless otherwise stated
Account vessel (Agent or Owner)
1. Light Dues (payable to Director of Marine)
For every vessel 15 tons upwards, inward and out passenger considered separately
(but subject to maximum of 40 GRT per month) at 10 cents per GRT
Normal
2. Pilotage (payable to Director of Marine) Rate
a. For first hour $280.00
b. For each subsequent half hour Plus $140.00
50% surcharge for services given
Between 2230 – 0730 hours
3. Towage (payable to Director of Marine)
a. For first hour $380.00
For each subsequent half hour Plus $190.00
50% surcharge for services given
Between 2230 – 0730 hours
4. Mooring and Unmooring at Berth
a. Per operation for vessels less than $30.00
50 m in length.
b. Per operation for vessels 50 m and $60.00
above in length.
c. Additional charges for standby labour $20.00
30 minutes after the advised time of
mooring / unmooring each hour or part
thereof
Note:
1. Plus 50% surcharge 4(a),(b) and (c) if services rendered between 1630 – 0730 during normal Working days.
2. Plus 100% surcharge for services 4 (a), (b) and (c) if services rendered during off days and public holidays.
5. Dockage (for the whole time vessels are berthed or alongside a berthed vessel).
Per 100 GRT or
Part thereof Per
Nearest Hour
a) Working cargo for up to three days $0.50
b) Working cargo after three days $2.00
c) Not working cargo or two hours after $5.00
completion of working cargoes
Note:
1. When cargoes cannot be handled for the following holidays, dockage will be exempted for times given.
i. Birthday for H.M. The Sultan 24 hours
ii. 1st Day of Puasa 24 hours
iii. Hari Raya Puasa 24 hours
iv. Chinese New Year 24 hours
2. If cargoes cannot be handled during the period from 0800 – 2100 hours, except on the public holidays stated above, additional exemption from this levy will be granted only on the following grounds and with written approval by the Director of Ports:
a. Due to rain,
b. Due to request by Ports Department
c. Acceptable valid reasons
6. Fresh Water Supply from Hydrants at Wharf
Per 1,000 gallons $10.00
7. Rubbish Removal
Per lorry trip $40.00
8. Use of Port Labour
Per man per hour or part thereof $5.50
Passenger Fare
1. Passenger Fare: Serasa, Brunei Darussalam to Labuan, Malaysia
Serasa, Brunei Darussalam to Lawas, Malaysia
- Adult 12 years old to 55 years old
First Class: $20 (one way)
Economy Class: $15 (one way)
- Children below 12 years old
Economy Class: $10 (one way)
- Senior citizen (Above 55 years old)
First Class: $20 (one way)
Economy Class: $10 (one way)
2. Terminal Tax: $1.00 per person
CUSTOMS & IMMIGRATION
Working Hours
Customs Officers: Mon-Thurs & Sat: (AM) 0745-1215 hrs and (PM) 1330-1630 hrs
Friday (AM) 0800-1200 hrs, (PM) upon request.
Quarantine Officials: Mon-Thurs & Sat: (AM) 0745 -1215 hrs and (PM) 1330-1630hrs
Immigration Officials: Mon-Thurs & Sat: (AM) 0745-1215 hrs and (PM) 1330-1630 hrs
Customs and Immigration
Passenger Manifest: Yes
Embarking Passenger Manifest: Yes
Crew Manifest: Yes
Customs Declaration (Ship & Crew): Yes
Customs Declaration (Passengers): Yes
Port Health
Health Declaration required: Yes
PORT APPROACH & PILOTAGE
Approach
Arrival / departure restrictions: No
Maximum tidal variation: 2.5 m
Prevailing currents: 2.0 knots
Prevailing winds: 10-20km/hrs
Length of channel (name of channel): 2,651 m
Depth of channel: 13.5 m
Depth and Breadth of Turning Basin
Diameter: 350 m
Depth: 11.5 m
Other points to note: Entrance channel 150 m wide
Under keel clearance required: 1.5 m
Depth at berth face: 11.5 m
Pilotage
Pilotage name: Marine Department, Ministry of Communications, Brunei Darussalam
Pilotage address: Jalan Perusahaan, Serasa, BT 1728, Brunei Darussalam
Pilotage telephone.: (673) 2 772717 (Muara Port) / (673) 2 771347 (HQ)
Pilotage facsimile: (673) 2 772717 (Muara Port) / (673) 2 771357 (HQ)
Is pilotage compulsory: Yes
Distance from berth: 5 m
Pilot VHF channel: 16
Description of pilot boat: Length: 16 m, Breadth: 4.95 m, Depth: 2.75 m, Draft: 1.30meters, Horse Power: 365bhp; Maker: Hong Kong; Speed: 17 knots; Engine: Caterpillar
Pilot hours: 24 hours
Pilotage fees: B$280.00 for first hour; B$140.00 for each subsequent ½ hours plus 50% surcharge for services given between 2230 hours – 0730 hours
PORT OPERATIONS & SERVICES
Shipping agents / Port operations / Services
A) IDS Borneo
Address: P.O. Box 2182, Bandar Seri Begawan BS8674, Brunei
Telephone: (673) 2 422562 (673) 2 422561
Facsimile: (673) 2 424352
Contact Person: Mr Johnson Teo, Shipping Manager
B) Bee Seng Shipping Co.
Address: P.O. Box 1777, Bandar Seri Begawan BS8673, Brunei
Telephone: (673) 2 220033
Facsimile: (673) 2 224495
Website: www.beeseng.com
C) Archipelago Development Corp. Sdn Bhd.
Address: No. 3 & 4, Ground Floor, Cendrawasih C, Jalan Tutong, KM2, Brunei
Muara Office: Lot 2320, Simpang 15, Jalan Perusahaan, Muara
Telephone: (673) 2 221383 / (673) 2 770656 / (673) 2 770660 (Muara Office)
Facsimile: (673) 2 240526 / (673) 2 770851 (Muara Office)
Website: archidev@brunet.bn
Email: jef.sim@archipelago2002.com
Contact Person: Mr. Jeffrey Sim, General Manager (Operations & Marketing),
Mr. Jude Wong Sou Yee (Operation Supervisor)
Towage
Are tugs available: Yes
Are tugs compulsory: Yes
Tug operator's name: Marine Department
Tug operator's facsimile: (673) 2 772717 (Muara Port) and / or (673) 2 771357 (HQ)
Ship or tug lines: 2
Tug working hours: 24 hours
Linesman
Working hours: Mon- Thurs & Sat: (AM) 0745 – 1215 hours and (PM) 1330 – 1630 hours.
Operations: 24 hours
Port Officials
Working hours: Administration: Mon- Thurs & Sat: (AM) 0745 – 1215 and (PM) 1330 – 1630;
Operations: 24 hours
Overtime: 2300-0700 hours
Stevedoring
Stevedoring Name: This service is provided by local private companies.
Provedoring
For details of quality competitively priced contractors please refer to the port operator.
Bunkering
Fuel Grades: Diesel
Quay or barge: Mobile Tanker
Suppliers: Currently, bunkering services is provided by Brunei Shell Marketing (BSM) mobile tankers on ad-hoc basis. Ports Department has awarded one local company to provide the bunkering facilities and it will be operational by the second quarter of 2007 and will be using barge.
Water
Fresh Water: Yes
Exquay or barge: Exquay
No of hoses: 8
Capacity per hose/hour: 50 tonnes per hose / hour
Tonnes per hour guaranteed: 50 tonnes per hour
Type of connect: Stand hose
Connect size in inches: 3 inches
Dry Garbage
Dry garbage: Yes
Barge alongside: No
Containers available: Yes
Size of containers: 20
Number available: 13
Incineration or dump: Dump – bins washed, sterilized and cleaned when emptied. Garbage truck can empty 60 bins per hour
Facilities to transport: Truck
GROUND OPERATIONS
List of recommended/reliable ground handlers
1. GoodMILES Sdn Bhd
GoodMILES Sdn Bhd services include destination management, event planning management, conference coordination, accommodation requirements, on-site management, incentive programmes and transfers. All details are carefully planned and customised based on clients’ requirements and interests. Providing value-added services, customers are assured of world-class services with highly experienced and multi-lingual guides at their disposal.
Address: Suite 201, Orchid Garden hotel, Kg Anggerek Desa, Berakas BB3713,
Brunei Darussalam
Telephone: (673) 2 331082/ 2 331753
Facsimile: (673) 2 331760
Contact Person: TC Chun
Email: mail@goodmilesbrunei.com
Website: www.goodmilesbrunei.com
2. MegaBorneo Tour Planner
MegaBorneo Tour Planner was formed with one goal – to offer reliable, professional and complete ground handling services in Brunei and beyond.
As an owner operated company without any outside shareholders or links with any international travel conglomerate or airlines, it has enabled MegaBorneo to be focused on delivering quality and unique services to valued passengers of any cruise lines including those who call in on Brunei as one of their ports of call. This feature also equipped the company with the ability to practice flexibility and act proactively in any unforeseen situation.
Services offered to cruise operators are comprehensive including shore excursion, port assistance, immigration and custom clearance assistance, pre/post cruise fly-away options and all embarkation/disembarkation assistance.
Address: Unit 217, 2nd. Floor, Plaza Athirah, Jln. Kubah Makam Diraja, Mile 1,
Jalan Tutong, BA 1912 Bandar Seri Begawan, Brunei Darussalam.
Telephone: (673) 2 224026 / 2 224027
Facsimile: (673) 2 224028
Contact Person: Khirul Zainie (Mr) - Managing Director
Email: megaborneo@brunet.bn
khirul@megaborneo.com
Website: www.megaborneo.com
3. Pan Bright Travel Service
Pan Bright Travel Service was established in 1983 with two offices - Kuala Belait and Bandar Seri Begawan.
Their inbound services include:
Response time, competitive costs, transportation, 24 hours local assistance, identity protection, sales & marketing supports, dedicated cruise ship dept, quality control,
regional infrastructure, best guides, preferential treatment.
Address: Suite 101-102, Bgn Haji Ahmad Laksamana 38-39, Jalan Sultan, PO
Box 7, Bandar Seri Begawan BS8670, Negara Brunei Darussalam
Telephone: (673) 2240980/ 2240985
Facsimile: (673) 2240979
Contact Person: Nor Daud Durai, Business Development Mgr – Hp 673 8654935
Alice Choo, Inbound Executive – Hp 673 8888178
Email: panbrightinb@brunet.bn/ inbound@panbright.com/
Website: www.panbright.com
4. Century Travel Centre Sdn Bhd
Century Travel Centre was set up in the early 80s, and is now one of the top five travel agents in Brunei. In the mid 90s, Century Travel Centre set up its inbound division, and has been handling tourists from Taiwan, China, Hong Kong, Europe, Australia and other Asia countries.
Century Travel Centre offer quality services, and is qualified to handle premium customers who require special arrangement. Transportation ranges from private transfers to buses. They also have guides who can speak various foreign languages.
Queries are usually answered within 24 hours, and Century is the only agent in Brunei currently, to open 7 days a week (among its branches).
Address: 20A and 21A, First Floor, Darussalam Complex Jalan Sultan, Bandar Seri
Begawan
OR
Unit 4, 2nd floor, Hua Ho Manggis Mall, Simpang 232, Jalan Muara Brunei
Telephone: (673) 2 221747 or 2 341747
Facsimile: (673) 2 220636 or (673) 2 341 777
Contact Person: Mr FOO Chuan
Email: century@brunet.bn or muaracentury@brunet.bn
Website: www.centurytravelcentre.com
Fees stated here subject to change without prior notice.
